Terms and Conditions

PRIVACY POLICY

By accessing the website located at the address https://almoremonteverde.com/ (hereinafter, the "Website"), property of Randall Mauricio Alvarado Arguedas (hereinafter Almore Hotel), domiciled in Monteverde, Costa Rica, or to any of the pages linked through the site, the user agrees to follow and comply with the terms and conditions detailed below. By accepting the terms and conditions, you accept the privacy policy, which forms an integral part of these.

It is essential for Almore Hotel to protect the information of our clients and visitors. This document contains our general policy for the processing of information and personal data, in order to communicate what information we collect, how we use it, when we share it, how we protect it and the rights that assist the owners of the information, as well as the procedures to exercise them.

The owners of the personal data accept the processing of their data in accordance with the terms of this Privacy Policy and authorize us to use it when they provide the data through different means or when they browse web pages. This document is an integral part of the Terms and Conditions of https://almoremonteverde.com.

By accepting the General Terms and Conditions at the time of registration, you also accept the policies contained herein.

 

TERMS AND CONDITIONS ALMORE HOTEL

  •      All clients must reserve in advance to check availability.
  •      All reservations must be paid, and the client must present proof of payment to receive the service.
  •      Last minute reservations will be accepted only if there is availability and must pay for the service before the time of service, with payment credited immediately.
  •      Almore Hotel follows the protocols established by the Ministry of Health for hygiene and cleanliness.
  •      Activities are offered in English and Spanish, with pre-established times for shared activities.
  •      Every reservation must include: date, name of the client, passport / C.I., language, number of people, age and nationality.
  •      The payment methods are by deposit and virtual Bank payments or PayPal, for 100% of the total amount plus taxes.
  •      After receiving proof of payment, Almore Hotel will provide the client with the itinerary of activities according to the package paid.
  •      Modifications notified more than 48 hours before the service will not have an additional charge.
  •      Modifications with less than 48 hours notice will be penalized.
  •      Cancellations more than 48 hours before the service will not have an additional charge.
  •      Cancellations within 48 hours of service or in-person reservations will have a 100% charge.
  •      No-shows incur a 100% charge.
  •      In legal disputes, both parties agree to follow the legal jurisdiction of the Republic of Costa Rica.
  •      Refunds are made to the same card with which the purchase was made.

RETURN POLICY
- Modification, only notified more than 48 hours before service = no charge for modification.
- Notice of date modification less than 48 hours before departure will be penalized.
- Cancellation notice more than 48 hours before the service = no cancellation fee.
- Cancellation notice outside of 48 hours of service including advance reservations (services booked outside of 48 hours) = 100% cancellation charge.
No show = 100% cancellation charge.
- 15 minutes maximum waiting time to start the tour.
- In case of legal disputes between both parties (Clients/Hotel Almore) both agree to follow the alignment of legal jurisdiction of the Republic of Costa Rica.
All money refunds are made to the same card with which the purchase is made.

INFORMATION AND PERSONAL DATA WE COLLECT

The personal data we collect includes, but is not limited to:

  •   Name and surname
  •   Citizenship card
  •   Email
  •   Birthdate
  •   ID or passport number
  •   Gender
  •   Telephone contact
  •   Information necessary to provide the client, including username, contacts for contingency cases.
  •   Information required by sales areas to respond to customer requests or complaints.
The provision of services is not conditional on the delivery of this sensitive information. According to law 8968 "LAW FOR THE PROTECTION OF PERSONS AGAINST THE PROCESSING OF THEIR PERSONAL DATA", we do not condition our services to the delivery of sensitive information.

The databases are stored on a server for storage, security and control. Almore Hotel uses customer information only to transmit it to the providers of the contracted services and not to transfer or market it to unrelated third parties.

The information is kept for the time necessary to comply with legal and/or contractual obligations, especially in accounting, contractual, fiscal and tax matters, or to meet administrative, accounting, fiscal, historical and legal provisions.

By registering and/or browsing our website, clients declare that they know and accept these policies, granting their consent for the processing of their information.

WHAT PURPOSE DOES THE PROCESSING OF PERSONAL DATA HAVE?

If you provide us with personal data, we use it for the purposes indicated in this Privacy Policy, without transferring or disclosing it outside of our databases, unless expressly authorized, contractually necessary, legal obligation or for the purposes established in this privacy policy. privacy.

SECURITY AND CONFIDENTIALITY

The sending and submission of data through https://almoremonteverde.com are protected by electronic security techniques. The data stored in our databases is also protected by security systems to prevent unauthorized access.

MODIFICATIONS AND VALIDITY OF THE PRIVACY POLICY

We may modify the terms and conditions of these privacy and confidentiality policies at any time. Changes will be reported on the website and an updated version of the privacy policies will be published. The databases will be valid indefinitely, depending on the purposes and uses of the information.